A little help, when you need it.

Need a hand with a photo, your account or a purchase? Send us a message and we will help you find the next step.

Email support

Use the subject line Lulori support so the message is easy to find. Include a short description of what happened.

Photos
Use two clear adult parent photos, one person per image, and make sure both people have given permission. Baby photo templates need parental or guardian authority. Ultrasound Reveal needs one clear 3D or 4D scan with patient details cropped out.
Sign in
Lulori uses Sign in with Apple on iOS and Sign in with Google on Android. The account keeps credits and purchases together. My Portraits stays on the device where each result was created and does not sync through sign-in.
Credit status looks wrong
Retry or refresh first. If it still looks wrong, email support with the job ID or order ID shown in the app. Support cannot confirm a balance from this page.
Purchases
Eligible purchases can be restored in the app. Cancellations and refunds are handled by the stores through their official pages, linked in the terms.
Consent and deletion
Settings includes AI consent withdrawal and account deletion. Individual results can be deleted from Lulori on their result screen. A store subscription must be cancelled separately through the store.
Safety reports
To report unauthorized use of a child photo or another safety concern, email the same address and describe the issue. Please do not attach the image.